Terms and Conditions, Warranty / Return Policy

  • Special order in items are not returnable or refundable
  • All faulty item/s need to returned at customers expense for assessment and credit or replacement part will be given at suppliers discretion
  • Invoice number and part number is to be supplied with returned parts
  • Electrical spare parts only warranted when fitted by a qualified electrical repairer and certificate number given
  • Gas spare parts only warranted when fitted by a qualified Gas and certificate number given
  • Any parts that require a licensed repairer to install, we require sufficient documentation it has been fitted by one
  • All items remain the property of Agency Spare Parts until full payment of the item/s is received
  • A restocking fee may apply to parts returned to Agency Spare Parts