Terms and Conditions, Warranty / Return Policy
- Special order in items are not returnable or refundable
- All faulty item/s need to returned at customers expense for assessment and credit or replacement part will be given at suppliers discretion
- Invoice number and part number is to be supplied with returned parts
- Electrical spare parts only warranted when fitted by a qualified electrical repairer and certificate number given
- Gas spare parts only warranted when fitted by a qualified Gas and certificate number given
- Any parts that require a licensed repairer to install, we require sufficient documentation it has been fitted by one
- All items remain the property of Agency Spare Parts until full payment of the item/s is received
- Certain items, such as Plastic and Copper, do not come with a warranty. Additionally, items that manufacturers do not warrant are also excluded from warranty.
- A restocking fee may apply to parts returned to Agency Spare Parts
